Return & Exchange Policy Process

Returns & Exchange: –

HOM Decor & MOR makes sure that your experience right from placing the order to receiving the order is smooth and seamless. We take our responsibility of making sure your order (our products) is delivered to you adhering the highest quality standards. We do not offer return and exchange for orders (our products) that are delivered in perfect condition. However, we make an exception in cases where the product is not delivered in its intended condition.

Before accepting the delivery ensure that you check the order is in good condition and has not been vandalized. Once the request for return has been issued, please return the package along with its price tags, invoices, labels etc…

If the order has been damaged, missing, manufacturing defected, in such a case then the order should be reported within 4 days from the day the order has been delivered and received by the customer.

 

Return & Exchange Process: –

  • In regards for a return or exchange of an order (our products) please get in touch with us within 4 days from the day of delivery.
  • Please check the order once you receive it and once inspected after delivery for eligible returns. You can get in touch with us via email or telephone. Email: @xyz.mail.com or 040-12345678. We will be available from 10am – 7pm IST.
  • Once your issue has been reported we will notify you with an email and our customer care team will work on your service request. This request can take 24-48 hours to be resolved.
  • Once resolved you will be notified via email with the order pick up details. Please make sure that the order is packed and returned to the courier agency and signed.
  • Once the order is picked up and returned to us, the refund will be processed. The refund will take 3-4 business days depending upon the payment method.
  • Products that are bought online cannot be returned or exchanged in store.

Disclaimer: – All the policies are subject to change. From time to time, we may update the Return & Exchange Policy without any prior notice. In case of any dispute the Terms & Conditions would prevail.